UVU Return Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to UVU, please ensure the product is well packaged and protected from damage in transit.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
UVU is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
To make a return please send an email to email@example.com by specifying your order number. We will send you your returning number in by 48 hours.
Please print out your returning number and enclose in your original packaging or handwrite on the receipt you received with your order.
Place your returned item(s) - with all tags still attached - back into its original packaging, and seal it up ready to send.
Affix the enclosed returns label to the front of your package, please return and post the parcel to
UVU Holdings Limited
Rm. 610-616 Wharf T&T Centre
7 Canton Road
Tsim Sha Tsui, Kowloon
Hong Kong S.A.R.
For international returns – UVU will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”.
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. We regret that we cannot refund your postage costs unless we have made a mistake with your order.
We refund unwanted items in by a week from the day we receive them back in our Returns Department.
You may wish to refer to Terms & Conditions for further information.